End of Life Policy

How D-Link manages product support and service at end of life.

Overview

D-Link's End of Life (EOL) policy applies to End of Support and End of Service announcements made in all regions where D-Link products are sold.

Products reach end of life due to a shift in market demands, technology innovation, or the product simply matures over time. When this occurs, D-Link follows a structured process to inform customers and transition support.

Policy Milestones

End of Support

The date when hardware and software engineering support will no longer be provided. After this point, D-Link stops:

  • Developing, repairing, maintaining, or testing firmware and software
  • Providing bug fixes or security patches
  • Offering technical support or troubleshooting assistance
D-Link will normally announce the End of Support date for a product at least three (3) months in advance.
End of Service

The date when a service, feature, mobile app, or cloud-based platform will no longer be available. After this date:

  • Product functionality that depends on cloud services may become limited or cease entirely
  • Mobile apps associated with the product may be removed from app stores
  • Remote access and cloud-based features will no longer function
The End of Service date is normally 1 year from the End of Support date.

Warranty During End of Life

  • Products still within their warranty period will continue to receive support after the End of Support date, in accordance with applicable warranty terms.
  • Hardware warranty periods remain unchanged from the original date of purchase.
  • Warranty coverage details depend on the local D-Link distribution sales policy applicable to your region.

For warranty enquiries, visit our Warranty page.