1. Video and WebCam mode will not work. This will happen if you have an improper installation of Windows or the installation procedure for the DSC-350 was not followed. Follow these steps to determine the problem.

1. Click Start, Settings, Control Panel, System, Device Manager.
2. Check to see if any devices have a Yellow Explanation Point next to it.
3. If a device does have a Yellow Explanation Point, select it and click Properties.
4. Look under Device Status, if there is a NTKERN.VXD error, please see question #2 to troubleshoot this problem.
5. If there is a different error, please remove the device, and install it again.

2. I installed all of the key system files and my camera still will not work. Or the NTKERN.VXD file is corrupted. (Back to Troubleshooting)

Your ntkern.vxd file may be corrupted or missing. To install or restore this file, please follow these steps.

1. Go to Start, Programs, Accessories, System Tools, and click System Information.
2. Click on Tools, and then System File Checker.
3. Select Extract One File From Installation Disk.
4. Type ntkern.vxd in the box and click Start.
5. Click the down arrow and select D:\WIN98 from the drop down list or browse for the installation files and click OK.
6. Click OK
7. Click OK when asked to back up the current file.
8. Click Yes to create the backup folder.
9. Click OK; click Close, and Exit Microsoft System Information.
10. Restart Windows.

Note: You many also follow these steps to restore any of the missing files.

3. I have followed the previous instructions to fix the NTKERN.VXD problem, but nothing helps.

Try the following.

• Update your BIOS firmware.
• Update USB drivers for your motherboard and USB to PCI adapter. Especially if using an AMD processor and/or using a VIA USB chipset.
• Contact the manufacture of your computer or USB controller, or contact Microsoft Technical Support.
• Get all updated drivers from Microsoft for your version of Windows.

4. How can I check to see if the required Windows system files are installed? (Back to Troubleshooting)

You can do this by using the File Search utility provided by Windows. In order for the search utility to show you these files, you need to change your view settings.

1. Double Click on My Computer.
2. Select View from the file menu and select Folder Options.
3. Click the View tab.
4. Under Hidden files, select Show All Files.
5. Click OK.
6. Click the Start button.
7. Click Find, and then click Files or Folders...
8. Type the file you want to look for in the Named box.
9. Change the Look In box to C:
10. Click Find Now.

If it finds any files it will show you in a window below the find utility. If it doesn't find any files, you need to follow the steps outlined in Question #3 to install these files.

5. The pictures I download are not clear. (Back to Troubleshooting)

• Hold camera steady when you take pictures.
• Make sure there is sufficient lighting.
• Please adjust the focusing ring to the best position for the pictures you are taking.

Web Cam mode: Please refer to your monitor to adjust focusing to the right position.
Digital Camera Mode: Please refer to user manual for correct focus ring positions and definitions.
Digital Video Mode: Please refer to user manual for correct focus ring positions and definitions.

• Wipe the lens gently with a soft, lint-free cloth or an untreated lens-cleaning tissue.

6. My camera will not power on. (Back to Troubleshooting)

Try the following suggestions.

• Press "Mode/Power" button for 3 seconds to power on the DSC-350.
• Battery may not be properly installed. Reinsert the batteries.
• Battery is low or empty. Please replace batteries.

7. My Camera doesn’t power on after unplugging the USB cable.

Please wait 10 seconds and then power on again. If this doesn’t help, remove and reinsert the batteries. Make sure you follow the diagram on the battery cover to align the batteries correctly.

8. My PC is asking me to insert the Windows 98 or Windows 2000 Installation diskette.

Please insert the Windows 98/Me/2000 installation CD into your CD-ROM or locate the CAB files and press the "OK" button.

9. Windows doesn't detect my camera when I plug it into the USB port. (Back to Troubleshooting)

When you plug in the camera after installing the drivers and software, Windows will detect your camera and begin to install the drivers for the D-Link DSC-350. If you are getting no response from Windows when you plug in the DSC-350, this can be a sign that your USB port is not configured properly, disabled, or has malfunctioned. If your motherboard requires a cable to connect the USB port, make sure that it is plugged in correctly. If you are unsure of the proper configuration, please contact your system or motherboard manufacturer. If your USB Host Controller is not listed in the Device Manager, enable it in your system BIOS. Try using the camera on another system to verify that the camera is working properly.

[Additional Note for users of Windows 98SE]

If you are using Microsoft Windows 98 Second Edition with the D-Link DSC-350 camera, the camera may not work properly if the following hardware components are installed on the computer:

An AMD processor (running at 350 MHz or faster)

A VIA Technologies USB controller

This is caused by a timing-specific problem in the Universal Host Controller driver (Uhcd.sys), which may prevent USB devices from enumerating under specific timing conditions.

To fix the problem, you will need to download a patch file available from Microsoft.

More information and the available patch can be found on Microsoft's web page at: http://support.microsoft.com/support/kb/articles/Q240/0/75.asp

10. My battery LED is blinking and the power cuts off after 10 seconds. (Back to Troubleshooting)

The battery power is too low to run the DSC-350. Please replace with new batteries.

11. Why is "FULL" shown on the LCD screen?

The memory is full on the DSC-350. Please transfer your photos to your PC and delete them from your DSC-350 to allow more pictures to be taken.

12. My video is choppy and the Frame Rate is low.

Try the following.

• Make sure there is enough light.
• Make sure your computer meets system requirements.
• Make sure your camera is plugged straight into the root USB port on your computer. Do not use a USB hub.
• Disconnect any other USB devices from your computer. Other USB devices use up necessary bandwidth that is crucial to receiving top performance from your DSC-350. This is the nature of USB and your Camera is not defective.

13. When I use Kodak’s Imaging for Windows that installs with Microsoft Windows, the color is wrong. How do I fix this? (Back to Troubleshooting)

Imaging for Windows has two transfer settings for downloading pictures from Digital Cameras and Scanners. The default setting is set to Best Performance. In order to get the correct color in your photo, please follow the following steps.

1. Open Imaging for Windows by clicking on Start > Programs > Accessories > Imaging.
2. The Imaging toolbar appears. Click on Tools > select Scan Options > Advanced.
3. Change Compression to Smallest File Size.
4. Click Advanced and change transfer mode to Least Memory. Click OK, and then click OK again.
5. Click on File > Scan new…, and use the TWAIN software as usual.
6. Your photos will now have the correct colors.

14. My Camera stopped responding, what should I do?

Try the following.

• WebCam Mode: Unplug the Camera from the USB port and plug back in.
• Digital Camera Mode: Turn the Camera Off, then turn it back on.
• To fully reset the Camera, detach the Camera from the computer. Then remove and reinsert the batteries

15. Why should I run the installation CD before connecting the DSC-350 to my computer? (Back to Troubleshooting)

Running the installation CD before connecting the DSC-350 camera installs the TWAIN software and drivers at the same time. If you plug in the camera first, your system will detect the camera as an unknown device because the driver is not installed yet.

16. What should I do if I connected the DSC-350 before I ran the installation CD?

First, make sure you have run the installation CD for the DSC-350. Go to control panel, system, device manager, and check if you have an "Unknown Device". If you have an unknown device, highlight the unknown device and click the remove button, then click on the refresh button. Your System should now detect the D-Link DSC-350 camera and install the drivers for Windows. Restart the computer and try using the camera again.

17. The Setup program does not start automatically when I insert the D-Link DSC-350 Installation CD. (Back to Troubleshooting)

Please double click My Computer, double click your CD-ROM Drive, and double click "Setup". The installation program will be executed.

1. Disconnect the DSC-350, and shut down Windows.
2. Wait a few seconds and turn the computer back on.
3. When booting in Windows 98, press and hold the Ctrl key or press F8 when the "Starting Windows" to initiate the boot menu.
4. Select Boot into Safe Mode.
5. Click OK if it tells you that you are running in Safe Mode.
6. When in Windows, go to Start, Control Panel, System, Click on Device Manager.
7. Remove the following items from the Sound, Video and Game controllers: D-Link, WDM Video Capture.
8. Remove the following items from the Universal Serial Bus controllers: D-Link Dual Mode Camera, D-Link SDM Still Image Capture.
9. Click OK and restart the computer.
10. The Drivers are now deleted. You can shut your computer down and begin the installation process from the beginning.

19. How do I remove the DSC-350 drivers from Windows 98 if I am using driver version 10-10-2000? (Back to Troubleshooting)

1. Disconnect the DSC-350 from your computer.
2. Open the Control Panel by clicking on Start, Settings, then Control Panel.
3. Double-click on Add/Remove Programs.
4. Select the DSC-350 from the list and click Remove.
5. Follow the on-screen instructions to remove the DSC-350 TWAIN software and drivers.
6. Close the Add-Remove Software window and Control Panel windows.