DI-701
Frequently Asked Questions (FAQ)

Troubleshooting

Question #3:  Why doesn't my @Home email work?

Check the name of your mail server. If it is just "mail" or "mail-hub" - change it to "mail.nsw.optushome.com.au" or "mail-hub.nsw.bigpond.net.au" (depending on what Domain Suffix the ISP is using in your area).

In Outlook Express you can change the name of your mail server under Tools > Accounts > Mail > Properties > Servers.

Some e-mail applications require you to enter the Domain Suffix when you configure your network and TCP/IP settings. The Domain Suffix is the unique identifier for your email server. Some ISPs require you to configure TCP/IP and include the Domain Suffix in order for your email to work properly.

The Domain Suffix is the Internet Protocol (TCP/IP) address of the email server you are using. Your cable modem or DSL provider usually lists it somewhere on your invoice. (Throughout this FAQ, D-Link and the other settings you see in the figures are only examples. Your information may be different.) The Domain Suffix address should appear similar to this: nsw.optushome.com.au or nsw.bigpond.net.au. Find the Domain Suffix on your invoice or call your Internet Service Provider (ISP) to obtain it.

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