Troubleshooting

Question #1:  Why does my DI-701 lock up on occasion and what should I do?

When the DI-701 locks up, that means it is blocking a possible hacker attack. Some types of hacker tools use very non-standard data streams. Some of these streams may cause the DI-701 to lock up. When the DI-701 locks up, it will not affect the computers attached to it. When the DI-701 locks up, simply unplug and re-plug in the unit to cause it to reboot. You may need to restart the client computers to regain Internet access.

Although sometimes inconvenient, a lock-up is an indication of an attack. Part of the design of the DI-701 is to act as a decoy for such traffic. If your computer locked up instead you may have lost changes to open files, lost data, or corrupted your operating system or hard drive.

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